Shipping & Delivery Policy

The Parent Load Last updated: July 2026

Digital products

Digital products are delivered by email immediately after purchase. You'll receive a download link within a few minutes of completing your order. If it hasn't arrived within an hour, please check your junk folder before getting in touch.

Digital products are available worldwide and no shipping charges apply.

Download links are for your personal use only and shouldn't be shared or redistributed.

Physical products

Where we ship

We currently ship physical products to UK addresses only (England, Scotland, Wales and Northern Ireland).

Outside the UK and keen to order? Email us at hello@theparentload.co.uk. We're happy to look at international delivery on a case-by-case basis and quote you postage before you commit.

Dispatch times

Every product is made and packed by hand in our home studio, with care. In-stock orders are dispatched within 1–2 working days of your order being placed (working days are Monday to Friday, excluding bank holidays).

If you've ordered a pre-order item, the estimated dispatch date will be clearly shown on the product page and in your order confirmation.

Delivery times and costs

Orders are sent via tracked delivery (usually InPost), which typically arrives within 1–3 working days of dispatch.

 

You'll receive a confirmation email with tracking details once your order is on its way.

Ordering several items? Postage is calculated by parcel weight, so larger orders may show a slightly higher rate at checkout, you'll always see the exact cost before you pay.

Please note that delivery timescales are estimates and occasional delays with the carrier are outside our control especially during busy postal periods.

Getting your address right

Please double-check your delivery address at checkout. We can't take responsibility for orders delivered to an incorrectly entered address. If you spot a mistake after ordering, email us as soon as possible at hello@theparentload.co.uk — if your order hasn't been dispatched yet, we'll happily update it.

Delayed, lost or damaged orders

If your order hasn't arrived within 10 working days of your dispatch confirmation, please get in touch and we'll investigate with the carrier and put it right, whether that's a replacement or a refund.

If your order arrives damaged, email us within 48 hours of delivery with a photo of the damage and your order number, and we'll sort a replacement or refund straight away.

Missed deliveries

If your parcel is delivered to a locker or collection point, you'll be notified with collection instructions, please collect it within the collection window (usually a few days), as uncollected parcels are returned to us. If a parcel comes back to us because it wasn't collected or couldn't be delivered, we'll contact you to arrange redelivery (a further postage charge may apply).

Questions

Anything we haven't covered? Email us at hello@theparentload.co.uk and we'll get back to you within 1–2 working days.